|
|
|
|
This is my report to CUNA
Mutual on Chapter I - Benchmarking RM projects in Great
Britain (England, Scotland, Wales) and The Island of
Ireland (North and South)
|
Report Chapter I - By
Rich Woldt CEO The Risk
Management Learning
Center 12-18-06 |
 |
|
Performance benchmarks
included turning questioning and interviews into
open-ended dialogs on industry risks, operational
procedures, unreported claims, and future RM needs.
Administration performance goals include: setting RMA
production targets, establishing record keeping
standards, conducting RM presentations, on-site staff
training, and writing articles and brochures. This also
included adopting strategies to resolve scheduling
obstacles. Steve has established the required
administrative files to include the retention of data
needed to write reports and/or defend RM
recommendations. He has also written articles and
conducted a variety of RM presentations and training
sessions.
|
Steve's performance on the job is exceptional.
I was proud to accompany him to a number of
credit unions and observe as he demonstrated his
interviewing technique. Steve has developed an
excellent style that puts our customer at ease
while Steve leads them through a discussion of
RM topics important to both the credit union and
CUNA Mutual. Although this benchmarking came at
the end of a year, at a time of the month, and
just before a holiday, Steve was able to set up
a time slot with a very busy CU manager and
confirm compliance with past recommendations,
answer a number of time-sensitive security
installation questions, and offer RM advice in
the following risk areas: Burglary (a new door
lock had been installed), Robbery (a drop slot
needed to be added to the teller drawers and
they had some sight obstructions), fraud (the
manager wanted Steve's counsel), Steve also
shared an opinion on investment risks, bond
coverage, and discussed an un-reported loss the
credit union mentioned. This has significance
because Steve used it as an opening to discuss
the importance of reporting all loss experience
(i.e. It gives CUNA Mutual an opportunity to
help the credit union manage an obvious risk).
Steve does an excellent job marketing the added
value CUNA Mutual brings to the credit union
movement in the UK. |
| I was also impressed with how Steve
lead the discussion into one of the credit
union's future plans highlighting how CUNA
Mutual might best support their RM efforts. For
example, Steve used the city of Birmingham
evacuation plan posted on the wall to discuss
the role the credit unions in the chapter might
play during a community crisis.
The pictures below, in my opinion, support
why Steve deserves an A+ performance rating
while on the job! I'm proud to say I
helped train Steve Finnigan!
Rich Woldt |
|
| I
was particularly
impressed with what the
credit union has done
based on Steve's RM work
with them over the past
few years. For example,
one of our goals was to
have them centralize all
the RM handouts, written
reports, and
documentation of what
they've implemented into
one file. We also
recommend they develop a
strategic action plan
with timelines to
implement
recommendations
involving capital
expenditures. I think
the following pictures
document Steve's success
in this area: |
|
|
Insert pictures taken at |
|
Professional development 2007: Steve
and now John need to focus their professional
development and on associating with other risk managers both
in the financial institutions and insurance industries.
It will also help to join local security and safety
organizations that offer an insite into other industries
represented by the credit unions field of membership. There are many in Europe to choose from. I recommend, at
a minimum, they join ASIS International (go to
http://www.asisonline.org/), and The
Association of Irish Risk Management at
http://www.airm.ie/. I have
my CPP certifications from ASIS International and I'm
held a number of officers to include chapter chairman of
chapter #067 in Madison Wisconsin. I'll be happy to write letters
of recommendation if they are needed and make Steve and
John members of our chapter. Refer to chapter
II for other suggestions for professional development.
For example, I'm also a member of the FBI InfrGard at
www.infragard.net
and the association of certified fraud examiners at
www.acfe.com. They
have a number of excellent international fraud
prevention and RM programs.
To monitor internet scams, frauds, and
embezzlements go to:
www.fraudwatchinternational.com and
sites such as the Association of
Certified Fraud Examiners at:
http://www.acfe.com/home.asp and...
To learn about burglary, robbery, and
terrorist threats, go to sites such as:
http://www.asisonline.org/ and
https://swern.usp3.org/ and
http://www.infragard.net/ and to
enhance your public-to-private
partnerships go to...
https://mwern.usp3.org/ and...
John Hamilton suggested we check out The
Association of Irish Risk Management
at
http://www.airm.ie/ I
encourage everyone to keep your eyes
open for others we can use to focus our
RM efforts. The more they look to local
resources the better as they tend to be
specific to risks in their country. |
|
|
|